A 4-Step recovery plan with time and cost estimates
Step 1 - Explore free remediation options
Step 2 - Communicate with your hackers.
Step 3 - Easy ransomware payment.
Step 4 - Restore data & end downtime.
1st Hour - Free!
Identify your ransomware
Find free decryptor tools
Secure & safe negotiations
Determine ransom payment
Zero transaction fees
Professional IT recovery
RANSOMWARE FREQUENTLY ASKED QUESTIONS
WHAT INFORMATION DO I NEED TO PROVIDE?
You will need to provide information from both the ransom notice and a sample encrypted file. We will schedule a call to discuss the severity of the attack, the operability of your company and the likely timeline / cost of recovering from the attack. You will also need to provide identifying information on your company, and an authorized representative of your company.
HOW MUCH WILL THIS COST?
You are already being extorted; we don’t think you deserve to pay another large fee. Coveware charges flat daily service fees that vary based on the complexity of your case. We do not charge spreads of fees tied to the size of the ransom amount. Our fees will never be even close to the amount of the ransom demanded by the cyber criminal, and you should be skeptical of why any other service provider would charge a fee that high.
WHAT ABOUT FIRMS THAT HAVE TOLD ME THEY CAN DECRYPT MY FILES WITHOUT PAYING THE HACKER?
You should be extremely skeptical of any data recovery firm that claims they can decrypt ransomware. Typically they are just paying the cyber criminal without your knowledge and pocketing the difference between the ransom amount and what they will charge you. Know the facts before you engage. If the ransomware IS decryptable, the tool can be found for free. If not, purchasing a key from the cyber criminal is the only way to unlock your files. While Coveware does not condone paying cyber criminals, we recognize it is often the only choice if backups are not available or have become compromised as well. If that is the case, you deserve an honest, transparent experience.
WILL THE RANSOMWARE PAYMENT BE SUCCESSFUL?
There is no guarantee that paying the ransom will result in a working decryption tool being delivered. However, Coveware believes that data aggregation can help customers make the most informed data-driven decisions. Since we handle lots of cases of the same ransomware types, we are able to share our experiences and help customers decide how to proceed.
HOW DO I UNLOCK MY FILES?
If the ransomware payment is successful, a decryption tool & key is provided by the hacker that can be used to manually decrypt your files.
HOW DO I PREVENT THIS FROM HAPPENING AGAIN?
There are some common security mis-configurations that lead to a ransomware attack. We can share some tips and resources for preventing future attacks, but encourage companies to perform a full forensic review or security assessment as soon as possible. Consistent investment in security IT is the best antidote to preventing future attacks.