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Retained Ransomware & Cyber Extortion Incident Response

Coveware has raised the standard for ransomware best practices and handles thousands of cyber extortion cases each year.

Coveware’s Incident Response Retainer includes a spectrum of covered events and availability with a 24/7/365 response time. Partnering with Coveware gives your organization a partner that can be trusted to answer the call of duty when ransomware or other types of cyber extortion happen. With Coveware’s Incident Response retainer, your business will have access to our executives and industry experts through learning and development sessions to support your incident response planning initiatives.

Retained ransomware and cyber extortion incident response

Guaranteed response
and SLA’s

Coveware’s Incident Response Retainer includes covered events and availability SLA’s providing your organization a trusted partner to answer the call of duty when ransomware or other types of cyber extortion happen.

Coveware takes on a limited number of retained clients, ensuring the capacity to provide our IR service 24/7/365. Learn more about our Incident Response Service →

Learning and
Development

Coveware’s retained clients are provided a dedicated Success Manager to aid in calendaring learning and development sessions. These sessions ensure your business is prepared and practiced to face ransomware or cyber extortion incidents.

Tabletops and IR Preparation Workshops

Retained clients at Coveware can subscribe to our Bespoke Service package and plan a customized tabletop or gain hands-on keyboard experience with our Ransomware Incident Preparation workshops.

Please download our Cyber Incident Response fact sheet, or contact us to learn more about our Retained Service.

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Ransomware incident response time

RESPONSE TIME


Cyber criminals time their attacks to strike when you are most vulnerable. Our retained clients are provided guaranteed IR service and a response SLA.

Our team works 24/7/365 until the incident is resolved, as nothing else would be sufficient. You can trust that our incident response team will answer your call regardless of the hour.
Ransomware incident response triage and assessment

TRIAGE AND ASSESSMENT


Our collection of ransomware case data is unparalleled and at the heart of our business. Retained clients have access to our provider tools; Recon and Unidecrypt to aid in building your recovery strategy.

When you call on us, you can expect real time analysis and assessment so that a strategy can be set and implemented without delay.
Ransomware incident response cyber extortion negotiations

CYBER EXTORTION NEGOTIATIONS


Our team of trained experts investigate dozens of cases a day. We have developed deep competency in the TTPs that work while negotiating on your behalf. Leverage our experience and focus on other aspects of your recovery while our team handles communications with the threat actor.

As a retained client, we share our data and information with you on a quarterly basis to ensure your team is ready to combat the evolving threat actor landscape.
Ransomware incident response cryptocurrency ransom payment

CRYPTOCURRENCY SETTLEMENT


Our retained service offering includes procurement and disbursement of cryptocurrency so that your organization does not have to account for buying or holding cryptocurrency. Avoid the operational burden of accounting and handling cryptocurrency by leaving the entire ordeal to us.

Our learning and development sessions provide details to help your team feel comfortable with the process and understand how - together - we can act quickly and safely to facilitate the purchase of a key, if necessary.
 
 

Are Retained Services Right For Your Organization?

You don’t need to have an Incident Response Retainer subscription with Coveware to work with us. You can contact us at the time of the incident, and if we have capacity to take your case, we will. Some companies have a higher mandate, want to ensure contractual obligations are satisfied ahead of time, and want a guarantee that the provider they want to work with will be available when they need them. In addition, some organizations choose to work with Coveware proactively to share best practices, learn more about the ransomware and cyber extortion industry, and take advantage of our Bespoke Service subscription providing access to tabletops and hands on exercises.

 
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Incident Response Retainer Packages

 
 

Incident Response Retainer

  • Prepaid incidents

  • Response SLA

  • 24/7/365 response

  • Assigned Success Manager

  • Access to Learning and Development

Incident Response Retainer
+ Bespoke Services

  • Prepaid incidents

  • Response SLA

  • 24/7/365 response

  • Assigned Success Manager

  • Access to Learning and Development

  • One Bespoke Exercise per year